VPNStay FAQs

No email address is required to create an account; just choose a username and password. Keep your login details in a trusted password manager, and never share your password and subscription link together. VPNStay supports Windows, macOS, iOS, Android, and Linux. Sign in to the user panel to access the client and your subscription. On Android, Windows, macOS, and Linux, you can download the client after signing in; the iOS link requires an active plan. If you can't find the right option after signing in, check your account and plan status, then describe what you see in a support ticket. Creating an account, downloading a client, and activating a paid route are separate steps. After downloading the client, import your subscription and select a route.

First, open the user panel and check your subscription details and plan status. Then open the subscription or configuration page in your client, find the subscription you currently use, and update it. When the update finishes, return to the route list and make sure it has refreshed before connecting. If the client says it couldn't fetch the subscription, check that regular webpages load, disconnect and try again, and make sure you copied the entire link. Don't mistake a webpage URL for a subscription link or mix old and new configurations while testing. If it still fails, fetch the subscription again from the panel and import it. Once the new configuration works, you can remove the old one. You can include the error message in a support ticket, but never share your full subscription link publicly.

There is no limit on simultaneous connections, so you don't need another plan just to add a device. On the new device, sign in to your account, get the appropriate client, and import that account's subscription. The iOS link requires an active plan. After connecting, check which configuration and region you're using so you don't accidentally select another subscription saved on the device. Unlimited devices doesn't mean unlimited data, so check your plan's data rules before use. Downloads, file syncing, and video playback on several devices at once may also be affected by your local network. If the client says you've exceeded the device limit, don't pay again right away. Check which account or configuration the notice refers to, then submit a screenshot in a support ticket for review.

Monthly plan data resets each month on the day you activated the plan. It's suited to regular use when you prefer a monthly data allowance. A data package lasts until its data is used and never expires, making it a better fit if your usage is irregular and you'd rather pay for what you use. Before choosing, check your usage history and consider whether you mostly browse, use AI tools, stream videos, or download files. Data consumption varies widely by activity. Don't choose a tier based only on device count: simultaneous connections are unlimited. Monthly plans and data packages have different rules; the monthly reset doesn't apply to data packages. If your account has orders of both types, check the panel to confirm which rules apply.

Disconnect the client first and check that your local network can load common webpages. If the network itself is having problems, resolve those first. Next, check your plan status and data balance in the panel, update your subscription, and try another route. If the client requests network permissions, review the prompt and allow the permissions it needs. Also check that another proxy tool isn't using the same network settings. Change one thing at a time and keep your original settings so you can compare results. If every route fails, note the error shown in the client, your operating system version, and your network environment, then submit a support ticket. Avoid deleting all your configurations or repeatedly reinstalling the client as a first step; you could lose useful troubleshooting clues.

A connected status usually means the client has established a connection; it doesn't guarantee that every website will load. Test a regular webpage and the site you're trying to reach to see whether all pages are affected or just one service. Then check whether the system proxy is enabled, the right configuration is selected, and your browser isn't set to use a different proxy. Keeping your current settings, switch routes and reopen the browser to compare. If you've set a custom DNS server, restore the settings recommended by the client while troubleshooting. Don't copy DNS addresses from untrusted sources. If only one website is affected, check for its own sign-in, regional availability, or maintenance notices before assuming the whole connection is down.

Check whether the client is using rule-based routing or another proxy mode, then see whether requests from the app appear in the connection log. Some apps don't follow the system proxy, and some use domains that need their own routing rules. So a working browser doesn't necessarily mean the app is using the proxy. Check the client documentation and temporarily switch proxy modes for comparison. If that fixes the issue, return to your routing rules and identify the relevant requests. Don't leave unfamiliar settings enabled just to fix one app. Before using a virtual network adapter or system-wide network routing feature, review its permission requirements and potential effects on your local network. In your support ticket, include the app name, the affected page, and the tests you've tried. Hide your account details.

Check whether the disconnect happens after locking the screen, switching to another app, or changing networks. This can help distinguish system restrictions from route issues. Review your system's background activity, battery management, and network permissions, and allow the background activity the client requires. Avoid running multiple network tools that compete for the same system settings. After switching networks, reconnect in the client and test the app again; you don't need to reimport your subscription right away. If the issue only happens in the background, focus on system settings. If it also disconnects frequently while in use, update your subscription and compare another route. Tell support when the issue occurs, your operating system version, and any error message. Don't send your password or full subscription link.

VPNStay covers 100+ countries with 180+ routes, but coverage doesn't mean every route will perform the same on your network. Choose a region based on the service you're using, then compare how smoothly webpages load, videos play, or apps respond. Distance can be a useful guide, but your experience also depends on your local network, time of day, cross-border routing, and the destination site. Route type labels aren't speed rankings. When testing, keep the device, destination, and usage conditions as consistent as possible, and avoid changing your network and client settings at the same time. Once you find a route that works for your needs, keep its configuration. If your network environment changes, compare routes again; that's more useful than relying on a single speed test.

First work out whether the issue is local network congestion, a fluctuating route, or a slow response from one particular service. Pause large downloads and background syncing, check how regular webpages load, then compare other routes in the client. If routes in the same region perform differently, try the one that works better. If all network access is slow, check your local network. Don't upgrade just because things slow down at peak hours: more plan data won't fix a problem with the connection path. Note when the slowdown happens, the region and route type, and which apps are affected, then include those details in a support ticket. Keep other conditions as consistent as possible while troubleshooting so you can tell which change made a difference.

Trying another region can help with troubleshooting, but it isn't guaranteed to work for every service. First check the service's account, region, and eligibility requirements, then confirm the client's current exit region and routing rules. Sometimes an app's interface loads but its media or API requests use different domains, so check the connection log too. After switching routes, reopen the page or app using the service's usual steps and note any specific error. For video issues, also check background downloads, your local network, and playback settings. For AI tools, distinguish network errors from account permissions or messages from the service itself. Never share a service account password to troubleshoot a connection; attach a redacted screenshot of the error to your support ticket instead.

A speed test only measures performance to a specific test server. Webpage loading also depends on DNS lookups, requests for multiple assets, browser extensions, and the site's response time. Try several sites to see if the issue is limited to one, then temporarily disable browser extensions that might affect your connection and compare. If you've changed DNS or routing rules, note your current settings and test with the configuration recommended by the client. You can also compare the browser and app connection logs to confirm requests are using the expected route. Avoid stacking multiple network optimization tools, which can make the connection path harder to diagnose. If you submit a support ticket, say whether the page keeps loading, images are slow, or downloads are slow. That's more useful than simply saying your connection feels sluggish.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data packages last until used and never expire. Choose between monthly use and usage-based data, then check the price, allowance, and billing terms. A data package price isn't a monthly fee. Each option has its own rules, and data that never expires isn't unlimited. Before paying, confirm the selected item and order total in the panel, and keep your order details. If the page doesn't match what you expected, check with support before proceeding. See the plans page for full pricing and terms.

Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Don't assume the reset happens at the start of the calendar month, or try to work out the final result by simply subtracting the listed prices of the two plans. Before making a change, check your current plan, data usage, and order details in the panel, then review the result shown on the upgrade page. After the change, return to the overview to confirm your plan status and update your subscription in the client so you aren't still using an old configuration. If you have questions about the prorated amount, send the relevant order details and a screenshot to support so they can check your account. Don't send your password. Data packages last until used and never expire; their rules differ from monthly plan resets.

We accept Alipay, WeChat Pay, and USDT. Before paying, check the order, amount, and payment method, then follow the instructions on the current order page. If your plan status doesn't change after payment, check the order status and account overview first. The page may not have refreshed, so avoid repeating the payment. If your payment tool shows the payment as complete but you still have questions about the order, save the order ID and payment receipt, then submit a support ticket through the user panel. Redact personal information that isn't needed to resolve the issue, and don't post payment receipts in public comments. Don't send additional money to payment details provided by a stranger. Use the order page in your account as the source of truth, and check the details before proceeding.

VPNStay offers a 60-day no-questions-asked refund policy. To request a refund, sign in to the user panel, open a support ticket, clearly state that you're requesting a refund, and provide the relevant order details so we can verify it. See the refund policy for eligibility and full terms. You don't need to complete every troubleshooting step before requesting a refund. If you'd also like help with a usage issue, describe it separately so it doesn't get mixed up with your refund request. Before submitting, make sure the ticket is for the account that made the payment. If there's a payment issue, attach a redacted receipt. Never share your password, full subscription link, or unrelated sensitive information. Check for replies in the panel and provide any additional details requested.