Regions, connection types, and use cases—explained separately

Global Servers and Routes

Choose a region that suits the service you need, then check how the connection performs. VPNStay’s international routes support a range of activities, from everyday browsing to work collaboration.

View routes in your account
Regional Route Overview

Browse routes by region

The examples below cover Asia-Pacific, North America, Europe, and other regions. They are not a complete route list, and individual entries may not always be available. Check the client’s current list for actual region and connection-type combinations.

Streaming entries all include a verification notice. A region label indicates the apparent exit location; it does not guarantee access to a platform’s catalog. City labels do not verify the physical location of a server.

Regional and connection-type reference · Verify streaming access with the service
Country / Region City Connection Type Streaming Availability
Asia-Pacific
SingaporeSingaporeIEPL Dedicated LineVerify with the service
JapanTokyoIEPL Dedicated LineVerify with the service
JapanOsakaRelayVerify with the service
Hong Kong, ChinaHong KongIEPL Dedicated LineVerify with the service
South KoreaSeoulRelayVerify with the service
AustraliaSydneyRelayVerify with the service
New ZealandAucklandDirectVerify with the service
MalaysiaKuala LumpurRelayVerify with the service
North America
United StatesLos AngelesRelayVerify with the service
United StatesSeattleDirectVerify with the service
CanadaVancouverRelayVerify with the service
CanadaTorontoDirectVerify with the service
Europe
United KingdomLondonRelayVerify with the service
GermanyFrankfurtRelayVerify with the service
FranceParisDirectVerify with the service
NetherlandsAmsterdamRelayVerify with the service
SwitzerlandZurichDirectVerify with the service
SwedenStockholmDirectVerify with the service
SpainMadridRelayVerify with the service
ItalyMilanDirectVerify with the service
Other Regions
BrazilSão PauloRelayVerify with the service
South AfricaJohannesburgDirectVerify with the service
United Arab EmiratesDubaiRelayVerify with the service
IndiaMumbaiRelayVerify with the service

Before choosing a route, check which regions the target service supports, then test the website, playback, or business features in the client. Region labels are not a guarantee of platform access, and connection types are not speed rankings.

Understanding Connection Types

Dedicated Lines, Relays, and Direct Connections

These terms describe how traffic travels. The routing setup can affect your experience, but you should also consider your local network, the time of day, and the service you’re accessing.

IEPL Dedicated Line

For greater control over the transmission path

IEPL generally refers to an international Ethernet private line. Unlike connections that rely entirely on public internet routing, a dedicated line uses dedicated transport resources for cross-border segments, making those parts of the route more controllable. Keep in mind that a dedicated segment is only one part of the full connection. Your local access network, the route from the exit to the destination website, and the service itself can all affect the experience.

If you regularly join remote meetings, use online workspaces, or want to reduce the impact of route fluctuations during busy periods, consider an IEPL dedicated line. To assess whether it suits your needs, look beyond whether a page loads. Check for consistent responsiveness, clear and uninterrupted meeting audio, and reliable file transfers during sustained use. The route label alone can’t replace these practical checks.

In general, dedicated lines require dedicated transport resources and capacity planning, so their resource costs are typically higher than options relying solely on public networks. This is a difference in how the routes are provisioned; it does not mean this page charges an additional fee for dedicated lines or that every dedicated line is better than other routes. Check your account for actual plans and available routes.

Relay

Connect to an overseas exit through an entry point

A relay route first sends your connection to a designated entry point, then forwards it along a subsequent path to an overseas exit. The goal isn’t to shorten the geographic distance, but to arrange the entry and exit points to avoid less suitable routing choices. As a result, routes with the same listed exit region can perform differently when they use different entry points.

Relays can be a regular option for browsing, cloud documents, and streaming. If your network connects smoothly to the entry point, a relay may work better than a direct connection to an overseas exit. However, an extra forwarding step means the entry point, onward transport, and exit can all affect performance. The word “relay” alone doesn’t tell you whether a route is good or bad.

Relay setups require coordination between entry points, forwarding resources, and exits. Their cost structure differs from direct connections and is typically more flexible than dedicated transport. These cost differences don’t imply a fixed price ranking; resource choices also matter. If performance changes, comparing different route types in the same region can be more useful than ruling out the entire region.

Direct

Connect to an overseas exit with a more direct route

A direct connection generally means the client connects to an overseas exit over the public internet, without an additional configured relay entry point. The path may look simpler, but traffic can still pass through different carriers and backbone networks. “Direct” doesn’t mean there is only one physical hop or that every website will load faster.

When the route from your local network to an overseas region is already suitable, a direct connection can be a lightweight everyday option. Conversely, if the cross-border public network is congested at a given time, a direct route may be more affected by those conditions. For a fair comparison, use the same device, local network, and destination website to avoid mistaking changes in your environment for differences between route types.

Without additional relay resources, a direct setup can simplify the architecture and reduce some resource requirements. But exit quality, carrier interconnection, and maintenance still come at a cost. Don’t assume direct connections are low quality, or that dedicated lines are the answer for every task. The right route is one that reliably supports what you need to do.

Choose a Route by Use Case

Start with the task, then choose a region

You don’t need to start over with the full list every time. Decide on your use case and region requirements first, then keep suitable everyday and backup routes handy.

Everyday browsing: Check that pages load consistently

For browsing websites, looking up information, and receiving work notifications, start with a nearby region that the destination website supports. Distance is a starting point, not a verdict; routing detours and local carrier interconnections can affect actual performance. Once a frequently used website opens, check that images, search results, and login pages also load—not just the homepage.

If text appears but images or attachments keep loading, first check whether your routing rules cover the relevant resource domains, then compare other routes in the same region. Change one thing at a time so you can tell whether the issue comes from the rules, the exit, or your local connection.

Streaming: Check catalog availability and playback access first

Platforms such as Netflix, Disney+, and YouTube each have their own regional and account rules. A matching exit region is only the start of verification; catalog licensing, account settings, and how the platform identifies the exit address can all affect playback. This page does not mark any region as guaranteed to work or promise a specific resolution.

After choosing a region, check whether the title you want is available, then play it and seek through the video to see whether it loads continuously. Opening a page and playing a video are separate checks. If you see an account-region or content-licensing notice, check the platform’s guidance rather than repeatedly switching exit locations. See our guide to streaming access for more ways to troubleshoot.

AI tools: Consider regional rules and session consistency

Before using ChatGPT, Claude, or another AI tool, check the platform’s published list of supported regions and account requirements. A network route provides a connection path; it does not replace account eligibility, payment requirements, or service permissions. Being able to open a product page does not mean chat, file uploads, and other features will all work.

During testing, use ordinary, non-sensitive content to check the full workflow. Once you find a suitable region, keep the same exit for the session where possible to avoid complicating troubleshooting with frequent changes. If an error appears, note the message and the steps that led to it, then distinguish platform-side restrictions from connection issues.

Gaming: Check whether the client routes game traffic

A game’s server region, account region, and actual server location may differ. First check what network tools the game allows, then confirm whether the client’s current mode covers the game process. Some games use different traffic methods from websites; accessing international websites in a browser doesn’t prove game traffic follows the same route.

If the client only routes browser traffic, simply changing regions usually won’t solve the problem. Check the game’s connection mode and routing rules first, then try a suitable route for its server region. Network acceleration cannot guarantee compatibility with every game or replace checking the game’s own service status.

Work: Keep the full workflow running smoothly

For remote meetings, cloud collaboration, and enterprise systems, choose a route based on the region where your business operates. First check whether your organization permits external network tools and whether enterprise access software conflicts with the client’s routing. For internal systems, follow your organization’s security requirements; don’t change managed configurations on your own just to get connected.

Before an important meeting or large file transfer, test the actual workflow on the same device. Once the connection works, there’s no need to switch routes midway just to chase a particular test result. Unlimited simultaneous devices lets you use supported devices, but check the routing mode on each one separately.

Connection Checks

How to Troubleshoot Route Changes

Keep conditions constant, then compare routes

First, confirm your local network can access commonly used websites. Then check that the client subscription is up to date and the selected route is still listed. Keep the device and destination website unchanged while switching routes to compare results. If you change the network, region, and client mode all at once, it’s difficult to identify the cause.

If performance drops during busy periods, compare different route types in the same region. If only one website has a problem, check its service status and your routing rules first. Don’t treat a problem with one service as proof that all international routes are unavailable. For a complete walkthrough, see troubleshooting.

Include useful details when reporting an issue

If you still can’t identify the issue after checking, send a report through the support ticket portal in your account. Include the platform, client version, time of the issue, route name, target service, and exact error. Also note whether you changed local networks. These details make it easier to investigate than a message that simply says “the connection is bad.”

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